Climate · Culture · growth mindset · Hierarchy of Needs of Innovation & Divergent Thinking · innovation · Innovator's Mindset · leadership · Mandy Froehlich · professional development · reflections · relationships · Trust

Hierarchy of Needs for Innovation & Divergent Thinking: Mindset

This is the fourth post in the #hierarchyseries. The first post can be found here.

Hierarchy of Needs Infographic

As I’ve mentioned in previous posts, when moving between the different levels of the hierarchy, the higher up you go, the more personal of a journey the hierarchy becomes. Mindset is the section where this becomes the most obvious. The reason that mindset can be difficult to change is because although people can be offered information and research and support, it takes a person to change their own mindset. Nobody can do that for them. Therefore, it takes a person with the ability to be genuinely reflective and open to change to shift their mindset.

Most of us are familiar with Carol Dweck’s work on Growth Mindset and understanding that abilities can be developed and are not set at a certain level and cannot be changed. George Couros has developed the idea of the Innovator’s Mindset: based on the work of Carol Dweck, an Innovator’s Mindset is the belief that abilities, intelligence, and talents are developed leading to the creation of new and better ideas. Both of these mindsets work FOR learning. They provide a positive lens for looking at growth and change through development and learning.

A Fixed Mindset is believing that abilities are predetermined and cannot be changed. Again, we regularly address Fixed Mindset and how believing in predetermined abilities hinders learning if we don’t believe our students can improve no matter what we do. One area I don’t think that we pay enough attention to, however, is the idea of a False Growth Mindest, which in my mind, is the most dangerous mindset of all. A False Growth Mindset is when a person believes that they possess a Growth Mindset, but when it comes to change, is unwilling to move forward because they believe it won’t be effective. I relate it to having an addictive type behavior. It’s difficult to get better if you don’t recognize that you have the problem. If you believe that you have mastered the Growth Mindset but don’t actually put it into practice, you may find it difficult to move to a Growth Mindset because you believe you’re already there.

Note: A False Growth Mindset or even a Fixed Mindset is not the same as fundamentally disagreeing with an initiative or change based on data or solid evidence.

change-your-mindset-in-6-steps-6-638

So, if mindset change is a personal journey and must be done by the person necessitating the change, how can we support someone in this endeavor? Or, how can we go about changing our mindsets if we feel we are the ones who need the change?

Six Strategies for Changing Mindset

Continue to Learn

Recognize that we are all continuous learners. Read, be open to new information, collaborate with others, seek advice from experts. When helping someone else change their mindset, provide them with information, research, and opportunities for additional learning. 

Find a Mentor

Doesn’t matter how long you’ve been in education, there are people who are smarter and better at your job than you. Find them. Learn from them. I have multiple mentors depending on the realm I am working in. I have a mentor that supports me in my director role and one that supports me in my speaking role, for example. They each provide me with different kinds of support that I need to do my job better. If you’re trying to help someone else change their mindset, BE their mentor. Provide the modeling that they need to show them how awesome change can be with that type of mindset.

Create Goals

Studies show that people who write down specific, meaningful goals are more likely to reach them. We expect students to create goals and work toward them. Shouldn’t we do the same? Goals create the feeling that we should be accomplishing the task we set out to do. Incremental changes to meet goals allow us to “practice” thinking about change and growth as a positive opportunity until it becomes more of a second nature. 

Develop Core Beliefs & Find Your Voice

When you develop your core beliefs,  you have a foundation to bounce off every decision you make. When you don’t know what you stand for, it’s difficult to know if a change or new initiative is something you support or just another change for the sake of change. When you know what you believe, it gives you a platform for moving forward or moving others forward. Core beliefs support your voice. Develop that voice by blogging or participating in reflective journaling of some kind.

Know Your Weaknesses

I am confident in where I fall on the Growth or Innovator’s Mindset continuums. This is less because I think that I have a complete Growth Mindset or Innovator’s Mindset and more because I am reflective enough to know where my weaknesses are and be cognizant of how they affect my reactions. For example, I preach failing forward but my first reaction to my own failure is sometimes one of dissatisfaction and disgust. However, because I know this about myself, I am able to work through those feelings by using the information I know (we learn from failure, we can’t grow without it) and support myself with that type of thinking instead.

The absolutely most important step I took in my journey to change the way I think is to begin blogging. It has allowed me to develop the core beliefs that I use to guide my thinking and decisions. It is incredibly powerful to know what you stand for, and I developed them by the reflective thinking in my writing:

My Core Beliefs 

 

  • Is this what’s best for learners
  • We often ask people to do things that we don’t teach them how to do
  • We need to model the behaviors we want to see
  • Start with empathy
  • We need to take responsibility for our own learning
  • We are only as good as the people we surround ourselves with
  • Focus on the why

I believe that the most important tool we have to change mindset is reflection and focusing our energies on organizing our thoughts. If our thinking is scattered and chaotic, more energy will be necessary to focus in on change and growth. Developing the right mindset to move forward effectively will provide a base for moving forward when beginning to focus on Personalized Professional Development.

 

Climate · Culture · growth mindset · Hierarchy of Needs of Innovation & Divergent Thinking · innovation · leadership · Mandy Froehlich · professional development · reflections · relationships · Trust

Hierarchy of Needs for Innovation & Divergent Thinking Series: Effective Leadership

This post is the third in the #HierarchySeries. You can find the first post here.

Hierarchy of Needs Infographic

The area of effective leadership encompasses everyone that influences the people around them. I do not hold the area of leadership for only administration. I’m a firm believer that teacher leaders have so much more influence than they ever give themselves credit for.

I was listening to my friend, Adam Welcome, speak about leadership a few weeks ago, and he said that you can take a great leader and put them on an ineffective team and they will be able to morph that team into effectiveness. The effectiveness of a leader or leaders in an organization can be so influential, so detrimental or beneficial depending, that a change in leadership can cause a tidal wave throughout the entire organization.

In the hierarchy, I’ve placed effective leadership above climate & culture because a positive climate and culture will continue to support an effective leader so they can move forward and create change. I believe that an effective leader put in the position of needing to fix a negative climate will be able to do that, but it will take away from their ability to move an organization forward immediately when they are forced to take time and energy away to fill the holes in the foundation. I also believe that an ineffective leader can be the catalyst for issues in a positive climate & culture.

I was reading a post by Peter Economy called the 10 Powerful Habits of Highly Effective Leaders, and this is what he listed:

  • Confident but not arrogant
  • A persuasive communicator
  • Sensitive & responsive to others
  • Determined
  • Supportive
  • Distinguished
  • Responsible
  • An optimist
  • Honest
  • Organized & together

I agree with all of these traits, but I also believe that educators need special skills to work in the industry we do, so I added these additional ones:

  • Empathetic and compassionateimages
  • Models behaviors
  • Can effectively move from student interaction to teacher interaction
  • Truly & authentically reflective
  • Recognizes themselves as a servant
  • Focuses on positive relationships
  • Recognizes trust as imperative
  • Understands perception is reality
  • Supports risk-taking & learning from failure

In the hierarchy, I added “transparent and relationship focused”. I believe that these two encompass many of the traits listed in the habits. It is difficult, if not impossible, to create authentic relationships and connections if a leader is not empathetic and compassionate, trustworthy, supportive, and sensitive to other’s needs. In an authentic connection, a teacher will never wonder if an attempt at a positive interaction was merely because the leader needed something from them. I truly believe that when there is an authentic, positive relationship between a leader and the people they serve, both sides will walk through fire to make certain that they have what they need to be successful.

An effective leader will also model what they want to see. As an administrator, if I ask you to coach other teachers, I will be working with them as well. If I ask you to expand your learning using Twitter, I am going to pull my profile up and show you how I use it. If I ask you to personalize learning, you will notice me personalizing your professional development. Modeling behaviors that we ask of others will show them that we find so much value in them that we are willing to take time to do them ourselves. It also eliminates the “do as I say, not as I do” perception, which can affect trust.

One of the biggest issues I’ve seen ineffective leadership is when the leaders do not have a true pulse on their organization. If there is a shaky trust between teachers and administration, and teachers may not give honest feedback. Therefore, the administration feels like everything is going well and it perpetuates whatever mistrust they have created. From the leadership side, whatever it is that they believe is not what is not in line with what is perceived by the rest of the district. From the teacher perspective, they don’t believe that they will make a difference anyway, and they choose not to put their positions in jeopardy. It is a Catch-22.

Leaders can become more effective by beginning to truly value the relationships with the people around them, whether we are speaking about the custodians, parents, students, teachers, paraprofessionals, or any of the other multitudes of support systems that we have in place in education. Also, becoming reflective enough to recognize if what they think about their leadership matches the perception of the people they serve.

Here are some questions to ponder:

Is your perception of your strengths and weaknesses everyone else’s reality?

How can you work with others to realize their leadership strengths? Weaknesses?

How is the leadership perceived overall in the district? Is there a way to improve this perception? How do you create buy-in amongst the leaders?

How do you really feel about risk-taking? Do you say you support it, but question others when they fail?

I believe the leadership of an organization is crucial to its success. The support that the leadership gives, regardless of if that is in an administrative capacity or not, will influence the mindset of the organization and the people in it. Because of the magnitude of difference the leadership can make, it’s imperative that effective leaders cultivate other leaders within their organization, and that ineffective leaders be given the support they need to grow and improve.

Read the next post in the #hierarchyseries here: Mindset

Climate · Culture · Hierarchy of Needs of Innovation & Divergent Thinking · innovation · leadership · Mandy Froehlich · reflections · relationships · Trust

Hierarchy of Needs for Innovation & Divergent Thinking: Climate & Culture

The idea of the Hierarchy of Needs for Innovation & Divergent Thinking came to me at a time when I was looking for a more concrete way to support teachers in becoming innovative thinkers. This is post two in the series. You can find the introduction here.

Hierarchy of Needs Infographic

When processing the hierarchy diagram, there are a few important points to remember:

The hierarchical structure is not about being linear but instead about there being foundational concepts that support the rest of the hierarchy. It is not gamified, you do not finish one level and move onto the rest. Instead, there may be places where the district, school, or person is strong, and then holes in other areas that need to be filled.

The hierarchy is not about answering the question, “How can I be more innovative?” nor does it represent innovative thinking and doing. The question the hierarchy is trying to answer is “How can we support an environment conducive to innovative thinking?” Each component is less of a level and more of a foundation to the following level to get to the environment that we want to provide for learners so that they have the best chance to choose-their-own-adventure…so they have the opportunity, the climate and culture, leadership support, mindset and the personalized professional development that they need in order to begin thinking innovatively. The process of innovating and ideating is messy, but the organizational support to give people the best chance at thinking this way definitely shouldn’t be.

While I developed the hierarchy for organizational change, it could definitely be applied to a classroom as well to give students the best chance at innovative thinking. Climate and culture, leadership (both teacher and student leadership), mindset, and personalized learning (versus personalized professional development) will lead to an environment that supports innovation.

The climate and culture of our district, building, and classroom is the foundation in which all of our other activities, thoughts, and daily interactions because it creates the relationship and feeling we have toward our professional environment. When we feel a connection to the rituals, traditions, people, and icons, it allows us to focus on our jobs instead of any negative outside influences.

There are many issues that can affect climate and culture: a lack of connection felt among educators, leaders skipping the “why” and moving right to the “how”, or maybe a history of opaque transparency and mixed messages in regards to district initiatives. But, if climate and culture is the foundation that supports the rest of the hierarchy, trust is the foundation of climate and culture and building and maintaining trust is imperative to supporting it.

If you don’t trust the people around you, there is a significant amount of energy expended on wonderings like this:

  • If I tell other people that my idea failed, will they think I’m an idiot?
    (You don’t trust the people around you to support you learning from failure)
  • I’d rather ask for forgiveness than permission, so I’ll just do it and hope I don’t need to say sorry later.
    (You don’t trust your leadership to be supportive of new ideas)
  • I am overwhelmed and need help, but I can’t ask for it because people will think I’m incompetent.
    (You don’t trust people to be empathetic and support you when you ask)

When people don’t feel like they can trust the people around them to be supportive and make them feel safe, it breeds overall negative feelings. That negativity can eventually seep into other cracks in the climate and culture foundation. Unfortunately, the only way to combat distrust is to either never break the trust bond to begin with or to build it back up after it’s been broken. I’ve spoken with leaders who have clear trust issues with their staff, and they’re always disappointed when they feel like they’re trying but it’s not working. Trust is not an overnight fix. When trust is broken, it takes a significant amount of effort and time to bring it back. Another issue with rebuilding trust is that it’s the perception and acceptance of the trusting relationship on the part of the person whose trust has been broken that matters, not the person who broke the trust. In other words, if a leader has broken trust with a teacher, it is up to the teacher to decide when enough has been done to restore the trust, not the leader.

To build trust, one must do what they say they’re going to do, be consistent and fair, have policies and procedures that are followed the same for everyone, and place a high value on the feelings, attitudes, and actions of the people around them. This needs to be done purposefully and with legitimate concern over improving trust. If it’s faked, everyone will know. 

An example of a common scenario that has the potential to create broken trust: A teacher has decided to take a risk and try a new technology in his classroom with kids. It doesn’t go as well as he would have hoped, but he considers tweaking what he did and try again the next day. The school administrator, who regularly discusses risk-taking and how to be more innovative, comes in, witnesses the failure, and advises the teacher that they shouldn’t try that again because it “clearly didn’t work”, types up some notes, and leaves. In this case, the administrator has taken the chance that they have broken trust. They said one thing (risk-taking is encouraged to be innovative) but did another (sent a message of “you failed at that, don’t do it again”). The administrator has shown that while they might support the idea of risk-taking, ACTUAL risk-taking and failing is not acceptable. Result: possible broken trust.

Another issue that can affect climate and culture is the prevalence of teachers who are disengaged from their profession. We often speak about teachers who are disengaged from professional development, but don’t know what to do with the teachers who have become apathetic towards teaching. We often say they’re “checked out”, ready for retirement, should get out of teaching, etc. I’ve found more often than not, these teachers were not always like that, but have become this way due to not feeling supported or trust that was broken somewhere along the line. At some point, they gave up trying. For teachers who are still engaged in what they are doing, these people can bring a negativity to otherwise pleasant interactions that ruin any positive climate or culture that could develop. Leaders often give up on these people, feeling like no amount of coaching or professional development is going to change how they are. I feel, however, that they don’t need “fixing”. What we can do for them is remind them why they became teachers in the first place. Allow them room to find and follow their passions in teaching, and then give them the support they need. Reignite them. They were a teacher superhero at one point, too. They deserve that attention. 

Climate and culture drive the decisions we make and how much buy-in we will receive. They determine how we feel about our jobs, how we talk about our schools and kids, and how supported we are in our journey to become the innovators that we know we want to be. It can be the most time-consuming and difficult of the levels to fix because it involves a unified effort by all to solve issues and improve. It is also incredibly rewarding to work in an environment where everyone feels connected, supported, and joined in the mission to do the best job we can for our students, and is definitely worth the effort. This kind of positive climate and culture is one of the first steps in developing an environment ripe for innovation and divergent thinking.

You can find the third post in the #hierarchyseries on Effective Leadership here.

Climate · Culture · growth mindset · Hierarchy of Needs of Innovation & Divergent Thinking · innovation · Innovator's Mindset · leadership · Mandy Froehlich · professional development · reflections

Hierarchy of Needs for Innovation & Divergent Thinking

Awhile back, I began trying to delineate what needed to be in place for a teacher to really have the best chance of being innovative in their classrooms. Whenever I’m looking for where changes need to be made, it is easiest for me to have some sort of graphical representation of where I want to go and what is necessary to accomplish what I’m setting out to do. I am a very linear thinker and checking a box gives me true euphoria. I needed to solidify my thinking into something more concrete.

Asking myself “how do I make people more innovative?” was not only a daunting question but the wrong one. I cannot force people to be more innovative. In fact, forcing any kind of change in thinking takes time and support. Compliance measures will most likely have the opposite effect. The only thing I can do is take away as many barriers as possible and create an atmosphere where they have everything they need to be innovative and give their students a chance to be as well.

While trying to reason through this issue, I developed the Hierarchy of Needs for Innovation & Divergent Thinking and this graphic:

Hierarchy of Needs Infographic

I’ve moved each section multiple times, and while there are arguments for why one might be interchangeable with another, this is what I have decided makes the most sense to me as to what needs to be in place to move up the hierarchy. As I’ve compared the hierarchy to my own district, I’ve realized that it’s not about completely missing a level. Similar to Maslow’s Hierarchy of Needs, most likely there are holes in each level that need to be filled. Some schools, or even people, are closer to the top than others.

I have also discovered that as you go higher in the hierarchy, the more the change moves from organizational focus to an individual change. For example, a change in climate and culture is more of an organizational change than personalized professional development. Personalized PD is really about what an individual needs and pairing that with support. While it could be argued that mindset is perhaps the most individual level on the hierarchy, I felt like if you did not have a mindset that was ready to take on the personalized professional development and become professionally driven, you couldn’t be successful at that level. That means that as you move up the hierarchy, the individual support needed to create change grows higher because the changes that need to occur become a change that needs to happen within people versus at an organizational level.

This post is the first in a series going through each level of the hierarchy, and in the next post, when I work through climate and culture, I’ll also be talking about the importance of creating a common language. In order to do that going forward, I want to define two of the terms I’ve used for the hierarchy.

Innovation* – An idea, concept or product that is new, different and better. Need not to be something completely new, but can also be a new way to use the original idea. Innovation is a personal journey.

Divergent Thinking – The ability to take one idea and create new thinking that will bring teaching and learning in new, innovative direction for deeper learning. It is diverging from the norm, the ability to turn an idea on its head, and being willing to fail and grow.

As always, blog posts are my way to organize my thinking. I welcome any feedback on how the hierarchy could be organized to be more accurate or effective. As I’ve worked on my Hierarchy of Needs for Innovation & Divergent Thinking workshop for #TIES17, questions and support for moving up the hierarchy have become more clear (you can sign up for the workshop here), and my hope is that as I share my ideas going forward in the next few weeks, actionable items can be taken away to help move other districts/schools/people forward as well.

The second post in the series is now available here

*adapted from George Couros’s Innovator’s Mindset

Climate · Culture · growth mindset · innovation · Innovator's Mindset · leadership · Mandy Froehlich · PLN · professional development · reflections

The Ability to Change: It’s not about the technology

Today, I was at a Technology Director’s meeting. I know it may not sound riveting exactly, but it is one of the best cross-district meetings I attend. Basically, we get a bunch of super smart, incredibly kind and collaborative people in a room and we attempt to solve the world’s problems. My favorite part? This particular group begins almost every answer to a tech question with a focus on learning instead of tech. It makes my heart happy.

At one point, the question was raised regarding strategies for helping people deal with the constant technology changes both within schools and the growth of technology in general. I had spent a great deal of time last year and over the summer thinking about this and reaching out to my PLN to bounce ideas off of them, and what I came up with was a little bit of what we have been implementing at the beginning of this year, and it is also where I have seen the most changes in some of the teachers I work with. What I have noticed over the last few years of working with people and technology is that the ones that are the readiest for change have certain characteristics in common, and there are things that districts can do to help support teachers and admin in these areas. The part in all this that I think is the most interesting is that we are trying to get people comfortable with technology change, but it is not about the technology at all. It is about their ability to accept change in general. We are focusing on the wrong aspect of technology change if it is the technology we are concentrating on.

These characteristics are as follows:

Mindset

It’s more than Growth Mindset. Most likely Innovator’s Mindset. Maybe there’s even one step further…a Teacher’s Mindset. Knowing that change is inevitable and will continue to happen whether they accept it or not because our students are constantly changing, their needs are changing, their experience in the world is constantly changing. It doesn’t mean they like every change that comes down the pipe, but they pick their battles based off from what they feel is not good for students. They are also naturally reflective people (which, to me, is part of mindset), and their reflection goes beyond wondering if the lesson went well. They will also ask:

“Were my students engaged? Empowered?”
“Did each student get what they needed when they needed it?”
“Is there anything more I can do to support them? Help them enjoy their learning?”
“Are my expectations high enough?”

These questions don’t change much for an administrator. If you exchange “student” for “teacher”, they are actually identical.

Adaptability

People who are able to accept change are adaptable. We tell students that part of their career readiness skills is adaptability, but it is difficult to actually teach adaptability in a world where procedures and policies keep people safe (sane) and give us some controlled chaos. Through raising four of my own kids and being a teacher, I realized that kids actually LIKE structure. They like to know what is going to happen, and it makes them feel safe if they know what is expected. The same goes for when we become adults. Nothing will make a teacher more upset quicker than a new initiative that they haven’t been trained on because they don’t know what to expect or how to begin.

Anything that would work on our adaptability skills will take us out of our comfort zone. So, for some people, unless they have been regularly forced outside their comfort zone either by their own choice or by some sort of adversity, might not develop the skills to adjust to new conditions or environment as well as others. I believe that people can develop and work on their adaptability skills by pushing themselves to learn outside their comfort zones. Focusing on adaptability as a skill that we want teachers and admin to develop is the first step. Asking them to self-reflect on their skills would be the second, and then regular nudges to step outside their comfort zone, and supporting them when they do it, would be the next. This might actually be learning about and integrating technology into their classrooms, but the adaptability will come as they become more comfortable with being uncomfortable.

Professional Engagement

This might be one of the issues I’ve been noticing the most lately, and I only figured out it was a thing years ago after I had been disengaged, then subsequently re-engaged, from mine.

I was reading the School Leaders Dunk Tank by Rick Jetter and Rebecca Coda, and it discussed how people can become adversarial when they feel like they feel like they have not been supported and, therefore, develop feelings of hurt. The hurt turns into resentment, and that resentment infiltrates many other parts of their professional life. You could easily replace adversarial with disengaged. Disengaged professionals begin to dislike their jobs because they feel like they are no longer making a difference. They think that kids begin to do things to them “on purpose” just to irritate them, or they take new district initiatives as personal vendettas. But, they absolutely worst part of no longer being engaged is that they forget that they are there for students, and the difference they make in their lives every day. And if you’re disengaged, the positive difference that they got into teaching to make can then become a negative one.

I have been speaking with teachers about the concept of being disengaged, and the truly reflective ones can see where they have begun this transformation as well. I wholeheartedly believe that all of them can see it, some of them are just more willing to admit it than others. Noticing these parts of oneself is the first step to changing them. We have also been working on a “Back to Basics” initiative in our district. We have been trying to re-engage teachers with activities to help them remember why they got into teaching to begin with. For example, at the beginning of the year, we had all the teachers participate in a Flipgrid that asked them why they teach. We have also been focusing, in our high school, on personalized PD, not only because it is the right way to allow teachers to learn, but because we want them to remember what it’s like to be curious and love what you learn again. Back to basics.

Counting Your Initiatives

This one is a district/building level issue. I worked with a district recently who said they had five initiatives. When I heard that I thought, “Whoa, only five? Not bad!” But, the fact was that when I expanded those initiatives, there were 53 initiatives within the five overarching initiatives that were being implemented. Being adaptable and willing to change is one thing, but people cannot be overloaded and then chastised for not changing with those kinds of crazy expectations. The perception of your ability to change should not be dependent on how willing you are to go with the flow when there is an exorbitant number of things on your plate. District leaders need to be reflective enough of their own expectations to know if what they are asking for is even reasonable.

change 2

Nobody would argue that change is inevitable. In speaking with a colleague the other day, she mentioned how our students, when they are parents, will have a better idea how to work the current technology than most current parents do now just because they grew up with it. The only issue with that is that the technology in 15-20 years is not going to look anything like it does now. Which means, if education professionals are still teaching then, the technology that they’re working with isn’t going to be nearly the same. We can’t focus on technology when we are focusing on change. We need to focus on the ability to accept and grow with change. The ability to work with the changing technology, with that mindset, will come.

Genius Bar · innovation · Mandy Froehlich · my classroom · PLN · reflections · relationships · Social Media · Trust

The Creation of a Genius Bar: How our student led tech teams have formed

Although our district has been 1:1 for about eight years, this is the first year we have implemented a student led helpdesk. I’m not going to lie, at first I was dreading it, not because I didn’t believe in the idea or think it would be fantastic for students, but because I didn’t even know where to start or how to manage it. There are logistics to the helpdesk when it’s been led by students that are difficult to anticipate. I didn’t know what they were going to do all day. I didn’t know how they would interact with our tech department. I didn’t even know how we were going to take attendance since their assigned teacher wasn’t in the same spot as the physical helpdesk. It has been a project that has taken me a year to put together with researching other helpdesks, and calling up my teacher instincts and going with them. I’m proud with what we have put together so far, but as with every major implementation, will need to continue to adjust throughout the year.

Where did you go to research?

As per usual, I used my professional learning network to really connect and see what other people were doing. I had gotten some amazing information from the Director of Technology for the Leyden School District, Bryan Weinert. Their TSI system is a nationally recognized student led tech support program with pathways that the students choose and follow to support the skills that they want to focus on. As part of the program, Leyden pays for the students to get the certifications. Thanks to Bryan, I was able to get invaluable information on how they started their program and continue to make it a successful way for students to be involved in the technology department for both students and the district.

I also loved this article by Jennifer Scheffer. I have borrowed many ideas of how they run their Genius Bar (as ours is called as well) and have implemented them. Basically, our Genius Bar is a combination of information from this article and the resources and information I received from Bryan.

How did you recruit kids?

Our Genius Bar is a class that is available every hour throughout the day. In our first semester, we have 16 kids who have taken the course. Realistically, some kids have taken it because they needed something to fill an hour in their schedule. Some have taken it because they wanted to try something different and had an interest in technology. Some are a part of the program because they had formed a relationship with our department and were excited to be a part of the Genius Bar. The most important thing we did was explain to teachers and the guidance counselors that the Genius Bar kids did NOT need to know a lot about technology. When I first told them this, they looked at me like I had lost my mind (a look that I feel I get a lot), but here’s my reasoning: if they have an interest but don’t think they know enough to be a part of the program, how are they ever going to learn if it’s something they really want to do or not? I made sure I erased “tech-savvy” out of our vocabulary. Might this change as the program becomes more popular? I have no idea, but I sure hope not. I want anyone to feel comfortable at any level coming to the Genius Bar, knowing they’re going to learn, not that they are only going to employ the skills they already have. This has hands-down been my best decision.

george

When talking to one of the girls that now works the Genius Bar, she told me she doesn’t really know anything about technology and that she is not tech-savvy. The next day she was so insanely excited when we told her to YouTube how to change a Chromebook screen and handed her a broken one, and she did it on her first try (with the support of one of our tech services ladies). To me, THAT is the function of the Genius Bar. We want to open kids up to the possibility that technology might be an area they want to look at, and when we tell them they need to be tech savvy, we automatically exclude the population of kids that have an interest but don’t consider themselves to know a lot about tech.

What do they do all day?

The Genius Bar assistants are the the first line of defense for technology that faculty and other students are having difficulty with whether it’s that it is actually broken or just isn’t working right. They troubleshoot and have forms to fill out to document issues so we can see patterns in the data. They must answer help request emails and tickets assigned to them. Beyond the technical aspects of the Genius Bar, they are also responsible for researching new tech learning tools and working with students and teachers to use them. Aside from their actual desk functions, they work on these things:

Canvas LMS Course: Our students have a course that they complete in Canvas that is a work in progress. They have access to the logistical parts of the course, video explanations with how to use the forms and what their expectations are. We use discussion boards to collaborate on projects as a team since the kids are scattered across seven class periods. There are also learning modules and assignments on concepts like customer service and creating a positive digital footprint.

Blog: We have a helpdesk manager, which is a student that is a paid internship. This year, it is a student named Brock (an absolutely amazing person) who spent some of his free time last year helping me brainstorm and develop the Genius Bar, and he is in charge of various projects, and has both designed and will maintain and schedule blog posts that focus on technology integration for both students and faculty. Genius Bar students will be expected to contribute to the blog on a regular basis.

20% Time Project: Students will be creating goals based on what area of technology they would like to know more about. There are multiple ways they could design this project, but if the project requires the knowledge base of a certification to support that goal, the technology department will support them by paying for the certification. Project goals are monitored by myself and the assigned teacher, and the students will meet with us on a regular basis to update us on their progress and let us know if they need support in any way. Their 20% time project will also be documented in a portfolio on EduBlogs that they will be able to take with them when they graduate.

Additional projects: The Genius Bar assistants are also in charge of additional projects that might come up as needed. For example, currently we found that third through fifth grade kiddos are not handling their Chromebooks with as much care as we would like. As our Kinder through second graders’ touchscreen Chromebooks are coming in soon, we are anticipating a similar issue. The Genius Bar kids have been asked to create videos for each level demonstrating the proper use of the devices. So far, they have been brainstorming if they would like to create cartoons or use the green screen, but they are in charge of producing the videos.

The students always have a multitude of things to be working on. They will need to manage their time wisely, stay focused and organized. They also will need to collaborate with each other and our tech services department, as well as students and teachers that they may not know or necessarily have. They are treated as they an extension of our department. We have placed immediate trust in every student that works behind the desk, no matter what. Another decision that I think is imperative to the success of the students, and ultimately the Genius Bar.

Moreover, as a director, I have been more removed from the classroom than any other position I’ve had in education. My focus has become the adults, and I do enjoy this because I know that I can affect student learning by supporting their amazing teachers. However, an unexpected side-effect from working with the kids from the Genius Bar has been remembering how incredible it is to work directly with students again. One day, I was sitting in my office, and I could hear them laughing while they worked. I literally stopped what I was doing and just listened. Working with the Genius Bar students has kept me focused on why I do what I do. I might be supporting their learning, and I hope that I have awakened or support a love for technology in the students like I have, but they are reminding me every day why I keep going when things get difficult, and why I love being in this profession so much. They do so much more for me on a daily basis than I could ever do for them.

 

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growth mindset · innovation · leadership · Mandy Froehlich · professional development · reflections · relationships

Sit Down You’re Rocking the Boat

If I could choose one of my goals in which I was guaranteed to make happen prior to leaving education, it would be to create leaders who are engaged in their profession, energized to create meaningful change, and are willing to spend more time outside their comfort zones. I want people to love their jobs. I want them to make the people around them love their jobs. Students are watching our EVERY MOVE. If we model our love for learning and education, the students will most likely follow suit.

To me, to support teacher leaders in reaching the level where they feel this way about their profession and working with kids would be the ultimate accomplishment. Ideally,maslows-hierarchy-of-needs every education professional should have the potential and motivation to do just this, but I honestly think that there is a hierarchy of needs that needs to be met to reach professional “actualization”. We often talk about Maslow’s Hierarchy of needs when looking at students and why or why not they might be successful in their learning, but I think that when you look at adults and their professional lives, a similar case could be made.

So, for example, if a teacher struggles with belonging in their grade level team, how does that affect their ability to try something new or think innovatively? When you spend so much of your time outside your comfort level just by being with the people that you work closely with, are you willing to push outside your comfort zone in other areas?

Another example: if potential leaders don’t feel like their jobs are secure or they don’t feel safe in their jobs for various reasons, how much can we expect that they are willing to become engaged in their profession, energized to create meaningful change, and willing to spend more time outside their comfort zones? There are many reasons that teachers might not feel safe (physically, mentally, and emotionally) even though that might sound ridiculous at a school. I worked in a school where some students with behavior issues were becoming violent, and teachers and paraprofessionals were being bruised and injured by students on a regular basis. The anxiety of being injured by an angry student could affect the feeling of being safe, and I’m positive that this is not a specific incidence, but instead more commonplace than the public would even believe.

I’ve also been involved in situations where employees are nervous for their jobs for various reasons that might or might not have to truly do with their performance (political, cultural, budget cuts, errant leadership). If any employee doesn’t feel like their positions are safe, or they feel like they could be “fired” for trying something new, they will be less likely to rock the boat. Unfortunately, this is exactly what we want these leaders to do, whether they reside in administration roles or teacher roles. We WANT them rocking the boat, thinking innovatively, pushing others to do the same. Yet, if they don’t feel safe to try new ideas, don’t feel safe to fail because their jobs are on the line, they will be less likely to do these things.

Many issues that can stop a potential leader from moving forward and reaching a level of professionalism that would keep them fulfilled and provide them with opportunities to create real change reside within issues in the climate and culture of the district. Realistically, shifts in climate and culture need to happen in order to truly give everyone this chance, but while they are happening and everyone is shifting into the new normal, here’s my question:

How can you create much-needed change in a classroom or district when in order to stay safe you feel you need to maintain the status quo, but to create the change you need to rock the boat?

I’m not actually sure I have the answer to this. So many times I feel districts are wrapped up in every new initiative that they subscribe to, that they forget to go back to the basics. (climate, culture, mindset, effective leadership, embedded support). They forget that every teacher, like every student, has different needs and personalities, and in order to bring them up to being the professionals that they desire to be, we need to give them the support they need to not only function, but then excel as well. So, what can a professional do to move forward when their basic needs aren’t being met? Is there a way to recognize those needs and get them met even if the source is external? As a district administrator, how can I find these needs and support the staff to create the leaders that rock the boat? And how do I find and support the teachers who have been told to sit down so often, that they don’t remember what it’s like to stand up?

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