Three Ways Administrators Can Support the Social-Emotional Well-being of their Teachers (and One Please Don’t Do)

One of the most common questions I get in regards to the way that educators may disengage or the topics on educator mental health that I cover in Reignite the Flames and The Fire Within is “How, as an administrator, can I support my teachers who are disengaged?” (OR how can I keep them engaged). “How can I support their mental health?” I find that administrators really do care about their teacher’s mental health even though some of them fumble with how to be supportive. The issues with this support range from the more abstract I’m not sure how to talk about emotions to the practical when am I treading into privacy issue territory. Couple that with the fact that mental health is personal and must ultimately be addressed by the teacher and teachers don’t want to be burdened with convincing their administrators that they are emotionally stable, and it’s a recipe for how do I even know where to begin? Here are three suggestions I have for growing a culture of educator social-emotional support (all for FREE).

Education
The education in this area is two-fold: first, understanding the root causes of educator disengagement and second, teaching those causes as well as other opportunities for learning about mental health, self-care, and mindfulness.

The first, understanding the root causes, means to understand that there is more to educator disengagement than burnout. There is also demoralization, secondary trauma or compassion fatigue, personal and professional adversities, or teacher trauma. It’s understanding that sometimes the mental health issues of teachers are born from the very place that they are trying to work in, and then sometimes they are not. Learning about these areas and how they can be addressed as well as educating teachers so they know the signs to watch for can be a proactive way to give people the information they need to put a name to how they feel and subsequently, look for a solution.

The second part of education is providing teachers a way of learning some additional skills in the area of self-care such as meditation or mindfulness. It can also be taking a PD day and instead of learning (more) about literacy or math strategies, provide them with an opportunity to learn from a teacher who is fantastic at fixing all her meals for the week on Sunday night or the yoga instructor who knows special stretches for people who stand too much (or sit in the case of virtual learning). If finding elements of joy help support educator mental health and engagement and aid in building resilience, then help the people who would typically take care of everyone else but themselves find the time and energy to learn what brings them joy. These activities may not look like something you would typically provide for a professional development opportunity, but sometimes getting to the root of the issue doesn’t look like addressing the actual symptoms of the problem. Sometimes you need to go deeper.

Model the Behaviors You Wish To See
This, for me, is one of the most important aspects of a leader and definitely goes for self-care and self-reflection on one’s own engagement as well. After all, as I state in Reignite the Flames, educators include administration. If you are touting self-care and mindfulness as activities that would assist in defending oneself against the causes of disengagement, then learn about and find time for these activities. Reflect on your boundaries. How do you help your teachers create/maintain their boundaries? For example, by sending a non-emergency email at 8:30pm, even if you’ve told your teachers that they do not need to respond at night, you are still implying that it is acceptable to be working 12-14 hour days. In regards to self-care and mindfulness, if you hear an admin colleague say “I don’t want to” or “I’m too busy” or “I don’t know how” you may notice that their staff will feel the same way. Even if the teachers don’t acknowledge the administrator is practicing self-care, the vulnerability and commitment will be shown and the seed will be planted.

Insurance Deep Dive
This is probably one of the most practical and least addressed areas. Usually, when I ask districts or their employees if mental health services are covered, they know whether they are or not and that’s about it (unless they or a family member have had to use them). I highly recommend that several people go through the process right up to making an appointment with a mental health professional to see how the insurance company 1) updates it’s databases on whether doctors are covered and accepting patients and 2) how easy it is to find this information and make the calls if you do not work with the insurance all the time (in other words not your district insurance folks). When a reliable process can be determined, it is written down in a format that makes sense and put somewhere it can be easily found. I believe in seeing a counselor as a proactive approach even when you’re not struggling, but if you need to see one while you are and it is a struggle to figure out the process, it is difficult to have the wherewithal to want to follow through on a complicated, unclear process.

The ultimate support in this area would be to work with community mental health professionals to come into the schools for appointments not only for students but also for educators (teachers and administrators) who are unable or unwilling to use sick time for mental health sessions.

And the Please Don’t Do: Self-Care as Compliance
The activities that educators are participating in for self-care should not need to be reported on to an administrator. To me, there’s not much difference between that and asking a teacher every day if they took a shower before they came to work. Any kind of personal well-being should never be a compliance issue. In fact, demanding it could be a privacy issue. And just from the standpoint of understanding how humans work, the second it becomes compliance is the second that the joy and the life begins to get sucked out of whatever the activity is.

I know so many wonderful administrators who are looking for the best way to support their educators and understand the potential mental health risks they are taking by being in this rewarding but overwhelming profession but just don’t know where to start. I’d say the baseline is always knowing what you need to know, teaching others what you know, implementing what you know, and watching the results grow. If you understand educator engagement you understand how much of a part it can play in climate and culture, student achievement, and many other areas of the education ecosystem. And supporting all of those areas are, of course, extremely important. But I always prefer to bring it back to the standpoint of being a human and understanding that educators deserve to be happy in their jobs. Administrators deserve to be happy in their jobs. And there are steps we can take tomorrow to help develop the culture of understanding and support we all desire.

Educator Mental Health and the New Hot Topic

Years ago when I began speaking about educator mental health, I was met with a lot of blank stares and uncomfortable glances. When I began speaking about educator trauma and the impact of disengagement, I was told that people didn’t want to hear sad things, that educators shouldn’t have mental health issues and if they did, they certainly shouldn’t talk about it. I was told I was going to get fired or I was going to get someone else fired. I was turned down by online education article sites because the content wasn’t something they were “interested in sharing” and by conferences because it rarely fit their theme. But I believed in it wholeheartedly and secretly held onto the idea that it was my purpose and I was at least planting the seed of recognition and destigmatization. 

Lately, the topic of educator mental health has been blowing up. There are books and blogs and podcasts and articles written about educator mental health, adult social-emotional support, mental health issues, and burnout. The pandemic has highlighted the need to support teachers so they can best support students. The emergency learning and in some cases utter chaos that the move to virtual learning has caused has brought about a sincere look at the wellbeing of educators. And the part of me who has been trying to bring attention to this matter for years has finally felt vindicated! Like all the times that I had felt bad about myself because my message wasn’t well received or recognized as valuable is finally worth something. If you have ever been looked at like you were crazy more times than you were accepted, you may understand my point. 

Now, people who weren’t speaking about it before have been practicing their own vulnerability. Articles are being written in regards to the very topics I’ve been toiling over! There is the part of me that is rejoicing that attention to mental health is becoming a more accepted conversation to have (although I believe mental health issues are still off the table in many ways). However, there is the other little part of me that knows how education works. I’ve been in education long enough to understand the New Hot Topic in Education, and the trends tend to wear out and die down, sometimes with a lot of talk and very little action.

When I began speaking about educator mental health and mental health issues it was not because I could see the pandemic coming. It was because being an educator was already challenging and nobody was willing to recognize the toll it was taking. We were in the era of being “for the students” many times meant “at the expense of the adults.” Being an educator is also incredibly rewarding, don’t get me wrong. Living and loving your purpose can be one of the greatest life experiences. But, there has increasingly become an expectation that educators are willing to give up taking care of themselves in order to take care of others. Some may argue that this is not an expectation, but in doing so they’re ignoring the undercurrent of assumptions and martyrdom that are forever present. The pandemic was simply the cherry on top of many already burnt out people. This is not a new phenomenon and it will not go away when the pandemic is gone. This is not a trend. It is not something we can speak about now so people feel they’re heard in their greatest time of need and then forget it later when we move onto another hot topic. This is not a new concept. It is just one that we have been hiding from for a very long time.

My fear is that at the end of this pandemic we are going to settle into our new normal and miss the still present deer-in-the-headlights look that many of our educators are wearing. And in true educator fashion, their students will be doing well because the teachers will be giving everything they have to make sure of it. So, because the students are doing well we will forget to address the educator mental health AND mental health issues because the conversation never continued past educators are burnt out because of the pandemic

No. 

Educators are burnt out because teaching is hard. They also can be demoralized, traumatized, and be facing adversities that we don’t even understand all of which may require different support and coping strategies. Zeroing in on pandemic burnout is missing the bigger picture of how does this look in a month? In the fall? In a year? In five years? The pandemic did not bring on these issues. It only magnified the need that was already there.

Moving forward, the conversation needs to shift from the recognition of “this is what is happening” to the action of “this is what we can do about it.” Bringing attention to the issue is great. That is a fantastic start. This topic doesn’t need to be difficult anymore like it was years ago. We have a catalyst to push us forward and make changes. By bringing action to the conversation the topic of educator mental health, mental health issues, and addressing the whole educator can get teeth into our culture and can become an Expected Education Topic We Address instead of just a New Hot Topic in Education. 

This blog post is one of a series on #MentalHealthAwareness for May. Follow my blog to get the special updates, or you can find the rest of the posts here. You can also read more about educator mental health and engagement, as well as ways to create action in the conversation, in my upcoming book Reignite the Flames.

Reignite the Flames: Defining Educator Engagement and Disengagement

Listen to the Make Learning Magical Podcast by Tisha Richmond discussing this topic here.

As I gear up to complete the follow-up book to The Fire Within: Lessons from defeat that have ignited a passion for learning, I’ve had to take a better look at my the definition of teacher engagement that I had developed for Divergent EDU. Even though The Fire Within addresses educator mental health, it’s also addressed in Divergent EDU because of the link to educator engagement/disengagement and climate and culture, which is one of the indicators in the base foundational level in the Hierarchy of Needs for Innovation and Divergent Thinking:

In Divergent EDU, I defined educator disengagement as an educator who has forgotten the why behind why they began teaching to begin with. That definition always felt like it was lacked any connection to the true essence and weight of educator disengagement. In order to really write Reignite the Flames, the follow-up to The Fire Within, I needed to spend a significant amount of time researching a definition that I felt really encompassed both educator disengagement and engagement. I also felt like I had written about the continuum of engagement, but never really defined what that looked like.

I didn’t think it would be that difficult to find a definition but everything I found was either lacking specificity (like my original definition) or didn’t address educators and our unique situation and relationships with our professions. Therefore, when I began to develop my definition, I decided to use the psychological definition of emotional engagement/disengagement and apply it to education, much like I did when I developed my definition of divergent teaching. The definitions that I’ve used to guide Reignite the Flames are as follows:

Educator engagement is intentionally seeking purpose and understanding our impact, living within that purpose, and creating opportunities for both ourselves and others to be happier, healthier, and more positively, emotionally engaged people in order to best serve those around us.

Mandy Froehlich (2019)

Educator disengagement is the unintentional detaching of oneself from the emotional connection to the why behind education and teaching due to negative factors and/or circumstances that feel out of one’s control. This results in an otherwise uncharacteristically negative view of their efficacy, jobs, and potentially their personal selves.

Mandy Froehlich (2019)

After I dialed in on the engagement definitions, I also needed to clearly define the Continuum of Educator Engagement, which is being represented like this:

As the graphic shows, engagement can be positive or negative, but fully disengaged has more to do with apathy than anger. If you’re angry you’re still passionate and you still care. When you’re apathetic, you don’t care enough to be angry or happy which means the fire for the difficult but rewarding work we do is out.

So why is this important?

Depending on where you or your colleagues are on the continuum, there are different strategies you can take to stay engaged or reengage.

Depending on why you’ve disengaged there are different strategies for reengaging (there is a short blog post here that is added to and expanded on in the book).

When our brains are able to label an emotion with language, we are more likely to be able to cope with what it is. Therefore, defining emotions is important for healing and moving forward.

Writing and working with emotions is a challenging task. Not everyone interprets their emotions the same way and not everyone reacts to the same situation in the same way. Emotions feel private and unless you have done work in the area of embracing vulnerability, that can be a scary place to go. Emotions also feel abstract, but they are processed in our brain and can be explained in more concrete terms that make them more tangible and therefore more manageable. We just need to find the right words.

But to me, the point in talking about educator engagement and disengagement isn’t some altruistic, big idea that needs to be complicated. For me, the reason to discuss educator engagement has always been pretty simple: I believe that all educators deserve to be happy in their jobs. I believe that happy educators will have a better chance at having happier classrooms and happier students. And I believe that happier, engaged students will learn. And while the happy, engaged, learning student is an awesome end-game, educators themselves deserve every happiness just because they’re human, too. So, while educator disengagement is a difficult conversation to have, it’s about time that we acknowledge that some people need more support than we are giving, and they deserve better than that.

Where Vulnerability Becomes a Liability (hint: it’s the place where courage is born)

Vulnerability is currently a hot topic in education. I find it’s commonly viewed in one of two ways: either people believe it’s the way to create deep connections and forge relationships built on trust or they feel that showing vulnerability is the equivalent to waiving your Achille’s heel in front of everyone while daring them to take a shot. I’ve been thrilled that most people are beginning to believe the former, and even if they find that vulnerability is a difficult concept, they see the value. For anyone who is working on their own vulnerability – I am so proud of you. It’s not an easy task to take on and at first, it can feel incredibly uncomfortable.

Brené Brown defines vulnerability as uncertainty, risk, and emotional exposure. She also describes it as the birthplace of love, belonging, joy, courage, empathy, and creativity (Daring Greatly). If we dig down the root of so many of our social and culture/climate challenges, we will find the issue typically begins with the absence of one of these emotional connections. Many times, teachers or students will shut down from communicating when they feel like they don’t belong. When they lose their joy they become disengaged. When they forget to employ empathy they break connection. Showing vulnerability to another person who is receptive to that kind of emotion creates a connection that is not easily severed.

Maybe you understand this already. Or, maybe you’re working on being more vulnerable with the people around you. This is a worthwhile way to spend your energy. Vulnerability is a choice. A good one. But, it’s also a risk. And unfortunately, eventually, you may have your vulnerability used against you. It’s an unfortunate side effect of showing your soft inner belly while so many people still believe that vulnerability equals weakness or they don’t understand how showing vulnerability impacts a person on a deeper, personal level than just about any other emotion. This is not a warning issued against working toward this particular goal. Instead, by recognizing the potential for the situation you can be more prepared for it to happen and understand that just because someone doesn’t understand you, doesn’t mean what you’re doing is wrong.

In the past, when vulnerability has been used against me, this has looked like leaders questioning my abilities when I admit that I don’t know. It has looked like taking a risk just to be reprimanded when I failed. It has also been the perception of weakness when I show my vulnerable side. But, perhaps the most daring way I have had my vulnerability used against me is by someone who pointed out that I may have relationships that are forged and continued by people who pity me because I talk about my depression and former thoughts of suicide. All of these instances have angered me and absolutely gave me the right to armor up and protect myself from those situations happening again. Particularly the incident regarding mental health and the deep wound that it created in an area that I work so hard to expose and destigmatize, it would have been reasonable to expect that I would close myself off and change the way I operate. That would definitely be the easier choice and it’s natural to want to crawl into a hole and protect your wounds, especially after exposing yourself expecting connection and instead needing to retreat to attend to the unexpected damage.

Here’s the part that’s important to understand in these circumstances: when people themselves are not vulnerable they don’t understand vulnerability. Until they are able to change and accept the power of this connection, they will always look at humanity as a weakness. In some cases, I believe that one person showing vulnerability actually causes emotions in people that are too intense for them to handle so they armor up to avoid that discomfort. Either way, that is not about you. That is about them and where they are in their stories; their own life journeys. That is not a time to decide to be “tougher” and avoid being vulnerable. That is a time to continue to model and show others how it’s done.

There will always one person who is ready to push back against anything that feels uncomfortable. Sometimes that comes out as adult bullying or snide remarks or looks of dissatisfaction or disapproval. Sometimes, it’s a person who seems to feel like your vulnerability is a liability. There will always be these people. However, allowing that to bother you, or worse, change you, gives those people more control in your life than they’re probably entitled to. Part of owning your vulnerability is becoming comfortable with opening yourself up when you know there is the potential for someone to equate your actions with your Achille’s heel. When Brown speaks of vulnerability and courage, I believe it’s at the point where the courage is born.

What Story is Your Communication Telling

Our brains love stories. Especially stories filled with drama and intrigue, a villain, a hero and other pieces that make us talk excitedly and retell the story to others. It’s why so much of our history is built in stories. But stories can be like playing telephone. The first story that is told is often not how it’s told the 22nd time as it tends to change a little bit every time somebody gets a hold of it. When stories are told for entertainment value, this can make the stories more interesting and engaging, but when their purpose is to pass information, this can make them unreliable and potentially dangerous.

I’ve spoken about the importance of communication before in The Importance of Communication in Climate and Culture. Communication and transparency are imperative for an organization not only because it provides people with a common ground for building a strong culture but also because trust is the foundation for relationships and part of building trust is having clear communication. 

When communication is lacking, people will take a little pieces of information that they do have and they will create their own story. It’s human nature. We pull pieces and create a whole picture with any bits we have. Usually, because our brains tend to think in the negative, the stories will not be complementary and sometimes the people that end up the hero and the villains are maybe not the people who should be in those places at all. But our brains love stories and all the pieces of the hero’s journey and if we’re not communicated with we will make up that story with the information we do have instead of seeking to understand. These stories may then include biases and assumptions and create a single story that may not include actual facts.

As an educator and an entrepreneur I am a huge fan of branding for this very reason. I don’t believe branding to be as much of a marketing ploy as it is a way to communicate. For example, the reason that I wrote Divergent EDU was because I was so afraid of the Hierarchy of Needs for Innovation and Divergent Thinking to be used as a compliance tool for teachers when it was really meant as a way to provide support. My brand is how I tell people what I believe in and how I operate. It’s based on my purpose and my core beliefs. And if I did not communicate this information I would run the risk of people making up stories about me that weren’t true and it would be my own fault for not communicating because I failed to give them the information they needed for a complete story and instead set them up to use their assumptions and biases to fill in those holes instead.

The same premise holds true for any individual whether it be a teacher leader, student or any organization, classroom, school or district. If you don’t find a way to communicate who you are and what you are about or why you do the things you do, be prepared for people to make up their own stories. Then, be prepared for a game of telephone where the first story that is told is made a little bit more dramatic and misunderstood a little bit more until it has reaches a group of people. What we want people to believe can be hampered by the desire for a good story with heroes and villains and monsters and drama. Clear communication that builds trust and maintains relationships and allows for asking questions and challenging assumptions and biases is the best way to make sure that if a story is told it’s the story that we want told because it truly represents who we are and what we do.

Leading From the Heart

Brene Brown’s Dare to Lead is one of my top five must read books. As I’ve always been a huge fan of talking about the uncomfortable things to make them more comfortable and dispeling the myths that they shouldn’t be spoken about, I think Brown’s take on emotional topics and relating them back to leadership is nothing short of awesome. You want the psychology behind why you armor up and treat people a certain way that you may later regret? Let’s grapple with vulnerability, trust, shame, and empathy. Don’t like speaking of such topics? Gives you a little heartburn and feeling of anxiousness in your heart? You are not alone. All the more reason to recognize and accept the feelings and their impact on the way we relate to others.

One of the areas that stuck out to me was her discussion on armored leadership (leading from hurt) versus daring leadership (leading from heart). She says:

Armored Leadership (Leading from Hurt)
One of the patterns that I’ve observed in working with leaders is that many people lead from a place of hurt and smallness, and they use their position of power to try to fill that self-worth gap.

She goes on to say:

Daring Leadership (Leading from Heart)
Like most of us, most of the daring, transformational leaders I’ve worked with have overcome hurtful experiences – from childhood illness and painful family histories to violence and trauma. Many are in the middle of deep struggles like marriages that are failing, children in rehab, or health crises. The difference between leading from hurt and leading from heart is not what you’ve experienced or are currently experiencing, it’s what you do with that pain and hurt.

I wrote about adversity and trauma with a similar message in The Fire Within. So many of us have struggles. We have gone through adversities or trauma and have either decided not to allow it to define us or we have struggled to see how the way we feel about ourselves can projected onto others and cause them pain. Even if the adversities are similar, the experiences very real and raw, it is not the adversity itself that defines us. It’s the way that we choose to live our everyday and if we understand that we have the power to write the end of our stories. When we decide to embrace the fact that we have that power, it’s the first step to moving toward healing.

Even with this understanding, however, there can still be underlying issues to address. The challenge with self-worth is that it cannot be filled with or by someone else. Nor can exerting power over someone else fill that gap. I think many of us struggle with finding it within ourselves to give ourselves grace and not base our self-worth on the people we work for or even on the people we love. The people around us, their successes or failures, do not give us self-worth. Our loved ones and how the praise us or ridicule us, do not give us self-worth. It may impact how we feel, but it is not the same as how we value ourselves. When we can’t find it within ourselves, we don’t know where else to go to get it so we look outside ourselves for someone, anyone to fill that hole. But self-worth is an internal struggle. And typically I’ve found that if someone is treating you poorly, it’s more a reflection of how they feel about themselves than it is about you.

And this holds true for leadership. Leadership that is based on compliance and micromanaging is typically, deep down, unsure of themselves and the job they do as leaders and is scared to have difficult discussions with the people that need them for the culture to be stable and positive. Leadership that operates from a space where they are at a minimum comfortable in their ability to utilize their teams to make sound decisions and in their willingness to learn from failure and grow are more likely to support and empower than try to create a culture of compliance and control. Effective leaders understand their own weaknesses and do something about it. They value their own self-worth enough to know that the areas where they are weak will only get stronger with growth and not that it is a hole that needs to be covered so nobody notices it’s there.

Grappling with any emotion that will make us better humans can put us in a vulnerable position that has the potential of making us uncomfortable. However, especially in education, we are constantly, repeatedly asking all the people around us, adults and students, to be better. And if we are not able to deal with the rawness and uncomfortableness of that, how can we expect to give other’s feedback on their growth and expect them to take to heart what we say? It brings me to possibly my favorite quote in the book by Brown (based off a quote by Theodore Roosevelt):

If you are not in the arena getting your ass kicked on occasion, I’m not interested in or open to your feedback. There are a million cheap seats in the world today filled with people who will never be brave with their lives but who will spend every ounce of energy they have hurling advice and judgment at those who dare greatly. Their only contributions are criticism, cynicism, and fear-mongering. If you’re criticizing from a place where you’e not also putting yourself on the line, I’m not interested in what you have to say.

We often say in education that we need to be modeling behavior. It’s the nice way of saying putting ourselves out there and being ready for our own butts to be kicked because as any risk-taker knows, if you put yourself out there, that will eventually happen. If we are going to ask for vulnerability, we need to be vulnerable. We need to be in the arena. And if we are not, we better quickly find out how to get ourselves there instead of hurdling advice from the sidelines. Ironically, finding our way to this place may involve looking within ourselves at our own self-worth and dealing with our own stories so we are able to grow and move forward.

Any kind of adversity and certainly trauma can impact the way we feel about ourselves. Building resilience, practicing positive self-talk (my next blog post), and becoming aware of how our own thoughts and feelings impact others is not only an important way to begin to heal, but also can create opportunities for us to be better educators, mentors, and leaders.

Support and the Risk-Taking Cycle

You read about a new technology on Twitter. You love how the teacher used the tech to support learning and empower students. You decide to do a little research; you look at other examples of people using this same technology, gather information about the lessons that went well and discard the ones that don’t align to your philosophy of teaching. You decide to move forward, reinventing a lesson you’ve been doing for 12 years and replacing it with the new, innovative one. The first day you try the lesson it bombs horribly. Half the students couldn’t access what you needed them to and when everyone was finally able to log on, the fire drill went off taking up the rest of the time allotted to that lesson. Frustrated, you spend your prep planning a better way for the students to access what you need them to. The next day you try again and with the help of the Library Media Specialist for some extra hands, the lesson goes smashingly well.

This is an example of the entire risk-taking cycle. The act of risk-taking is not an event. It is a cycle of planning with a final determination if the risk is worth the reward, moving forward, and reflecting afterward. Because risk-taking is a cycle there needs to be support in all the different stages. A thumbs-up and a pat on the back at the end of a successful try isn’t enough. Also, risk-takers need to understand their role in calculated risk-taking and do their due diligence in creating opportunities for themselves or students by thinking through and researching whatever they are trying to accomplish. This understanding should come from building a culture of risk-taking support to enhance any innovative and divergent teaching that might be happening already.

Like with anything, the impact of a risk is on a continuum. There are some risks that we take everyday that require some forethought and planning but not necessarily research and extra time. These risks are smaller and have less impact. Implementing a technology into a lesson, for example. Then there are huge risks that have a higher impact. The decisions impact a higher number of people in a more significant way. For example, creating a blended class where students can choose to come to class or work online most of the time throughout a semester. The amount of time that is spent in the cycle should depend on the impact of the risk. Also, the amount of support given during the cycle may also depend on the significance of the outcome to the risk-taker. In other words, how much of their heart do they have wrapped up in the outcome of the risk?

Risk vs Impact: BC Campus Risk Management Planning

As I work with more and more district leadership, I see a few different types of risk-taking supporters. As with risk-taking, the amount of support that leadership gives is on a continuum as is the amount of support that the risk-taker needs depending on their confidence level. Many leaders are beginning to see the value in supporting risk-taking but where things get hazy is when a risk isn’t calculated, the outcome is negative and everyone is looking at each other like, “how did that happen?”, especially if the impact is high. From the standpoint of leadership, it is in a leader’s best interest to be involved enough with their staff that they know when a risk that falls into the higher impact category is going to happen so they can support from the get-go. From the standpoint of the risk-taker, having the support of leadership should increase confidence.

Leadership who supports throughout the risk-taking cycle will:

  1. Be curious about the new idea. Ask questions. Offer any potential insight or experts in the topic they may know.
  2. Be collaborative while the impact of the risk is assessed and researched. During this time, if leadership pushes back with questions, it is a great opportunity for the risk-taker to embrace their ideas as potential roadblocks and be proactive in planning for those potential failure points.
  3. Be encouraging. There are times when being a cheerleader is appropriate.
  4. Be proud. If you have teachers trying new things that are amazing, be grateful for your ability to support a culture that supports and encourages, and for the teachers that you have who are willing to take those risks and be innovative. Tell them you’re proud of them before they have even gone through with the risk.
  5. Be a model. Take calculated risks. Be open about your worries. Be vulnerable when you fail. Show the people who are afraid what it’s like to do it anyway.

Many times when I discuss leadership “should dos” I will be approached by teachers that their leadership doesn’t act that way and there’s nothing they can do. But, there is. If we believe that leadership isn’t a role, I would challenge those teachers by saying they are the leaders, too. They can be the role models and support their colleagues through the risk-taking process. We all have control over the culture that we desire in our organizations. Teachers can also be those five characteristics listed above. So, if you believe your administration doesn’t do it this way, then show them how it’s done.

The more support that we are able to offer each other during the risk-taking cycle, the more likely we are going to be successful in the new, innovative and divergent teaching methods we want to try. The more we take calculated risks, the more practice we get at being a risk-taker and conquering our fear that something major will go wrong. Risk-taking is more than just celebrating the successes. It’s more about the learning that happened during the process before the success occurred.

Bam Radio Network Teacher’s Aid related podcast: Overcoming the Fears That Limit Our Teaching and Learning with Trevor Ragan.

5 Ways to Create Professional, Supportive Relationships

As I’ve worked with more and more people and my PLN has grown, I’ve realized that I have knack for creating quick, deep relationships with people. I didn’t know I was doing it at first. People would tell me that they felt such a connection to me and I thought it was just because I was friendly. My closer friends would actually ask me how I do it. They didn’t understand why people would reach out to me that I really didn’t know very well and talk to me like we had been close-knit friends in another life. They wanted those kinds of relationships, too. “I’m super funny” I’d tell them. They’d vehemently disagree and want to know the real answer. As I’ve paid more attention to the things that I do both when I work with people in districts and my PLN, I’ve noticed that there are certain characteristics of relationship building that create deeper connections than just being friendly.

When we address the engagement of educators there will always be a piece of engagement that has to do with how people feel about the relationships around them. People stay in an organization for the people. Honestly, you can teach anywhere. You become loyal when the relationships with your colleagues are strong. When we discuss self-care or the need for additional support due to burnout or secondary traumatic stress, there is a need for caring, supportive relationships with people who understand our profession. These relationships need to be built before we need them so they are in place and a foundation of support.

What types of relationships are there?
Your professional learning network are the people that you connect with, both inside your buildings and virtually, who support your goals and aspirations. Sarah Thomas coined the term PLF for Professional Learning Family which, to me, is a subset of PLN. Your professional learning family supports you both personally and professionally and you have tighter relationships with these people than you do your PLN. Beyond that, I also have a smaller group of friends that developed out of my PLN that are more like the family in conjunction with the professional. While we talk about professional topics, we are able to switch from professional to personal and back again easily without issue. They are like my sisters and brothers. I lean on them for support and while some days they might drive me crazy I would go to bat for them at any point for any reason without even being asked.

There are also different purposes for relationships and that’s okay. I have people I’m close to that I know I can have a serious conversation with. I have my go-to people that I need when I’m having an anxiety attack. There are a few people that make me smile just by hearing their voices. Sometimes I need people who can support me through a tough time and sometimes I need people to help me celebrate an accomplishment. They can be the same people, but sometimes they’re not. Different relationships have different purposes.

What does support mean?
Dictionary.com has my favorite meaning of support: To bear the weight of something; hold up. Overall, this is what your PLN does for you. However, support can look a few different ways. It can be the need for someone to vent to when things get hard without needing advice. It can be collaborative in nature, maybe when a risk fails and you need someone to help you figure out where you went wrong before you try it again. It can also be when we have a celebration and just want someone to tell us “congratulations” and validate the hard work we are putting into our goals. It can also be holding someone up when adversity strikes and they don’t know how to get through and the feeling of giving up is the most attractive option.

Do I really need to love everyone?
Education really is such a strange profession. In any other job, you may not be asked to create relationships where there is a great deal of emotion involved, however, in education everything we do is based on emotion: love of learning, love of kids, love of relationships. And while I’m definitely not suggesting you fall in love with your co-workers, there is a level of emotional stress that requires someone who understands how we feel. There is a type of connection that comes with that understanding that is unique.

I also don’t believe that you need to be best friends with all your co-workers, but instead in a caring professional relationship. Even if your personalities do not typically jive, the best cultures in a school are partially based on the educators understanding that they have each other’s backs. This includes administration as well going both ways. The teachers need to believe that the administrator has their back, but the administrator should feel the same from the staff.

5 Ways to Create Supportive Relationships

Be consistent
The first time that consistency was brought to my attention was in the Simon Sinek video Do You Love Your Wife where he speaks of consistency in leadership as being similar to the consistency that one would show in a relationship. It’s not about the extravagant showings but rather of the consistent way you show someone you care that matters. Someone who shows consistency in a positive way is typically reliable and they do the things they say they’re going to do when they say they’re going to do them. As human beings who crave routine and reliability, a person who is consistent feels safe. Of course, I’m speaking of the ways we can be positively consistent. Someone can also be consistently late, consistently a complainer, or consistently do things that are hurtful. That is not the kind of consistency that breeds healthy, supportive relationships.

Be vulnerable
I am a person who naturally shares their vulnerability. I believe this comes from being extremely empathetic, almost to my own detriment sometimes. When I feel like someone is struggling I will share my own struggles. This does a few things. 1) It models that vulnerability is accepted between myself and the other person 2) It represents me extending trust to the other person and hoping for a safe space and 3) It communicates that not only am I not perfect but I know I’m not perfect. When I have shared vulnerabilities with others I have noticed the look of relief as the acknowledgement that they’re not alone spreads across their face. In one simple gesture, I have created a connection that will be remembered. While the moment may pass with the person not reciprocating the openness, I believe it plants a seed and the connection is there regardless.

Be available
When I was a teacher, I was fortunate to have two principals who had a true open-door policy. The only time the door was closed was if there was a private conversation or a child was melting down. I would waltz in their office with needs that in the grand scheme of things could have been put in an email. If I was honest, it was more about the fact that I needed adult interaction after being with 10-year-olds all day and I was using them for that purpose. When I became a Tech Director, I tried to model this same availability and noticed right away how difficult it was to get back into what you were doing after you were interrupted. I reflected on my principals and how often I did it to them and marveled at how they never seem rattled when I walked in. If they ever had acted that way, I may have been turned off and not gone to them when it really mattered. Part of being available means that you make time even when it’s inconvenient. If you’re walking down the hall and you ask how someone is, you better be ready to stop and listen.

Be non-judgmental
It is very difficult (but possible) to be non-judgmental all the time. Our judgments are based on our biases and assumptions and if we are not constantly checking them, they get in the way of our relationships. When you compound that with our desire for everyone to be doing the best jobs they can for students and that our profession entails giving feedback, it’s easy to slip into judging based only on the information we have.

When we are judgmental the perception is that we feel we are better than whoever we are judging. The fact is that the negativity really starts within us and we are spreading it like a disease to others. Instead, a better option is to seek to understand why someone is the way they are or why they do what they do. Even with this information you still may not understand it, however you can make a more informed decision as to if there is a way to help or how you can be more respectful of their decisions. I’ve found that as I’ve gotten better at this I’ve been able to let go of a lot of animosity and irritation about things that in the long run never really mattered.

Be the person you’d like to talk to
Be open. Be kind. Say things like, “What can I do to help you” or “I’m so sorry that’s happening” or “That is incredible! I’m so happy for you!” Think about what you need when you’re celebrating or your struggling and be the person that you’d want to have next to you. You never know when you’re going to be the difference-maker for someone or if you’re the only person they have to go to. Always assume that they’ve come to you for a reason. One day, it’s possible you might need the favor returned.

There may be times you don’t get along with someone or you have disagreement (or 20) or you feel like all they do is complain and you can only take so much of their negativity, but it’s imperative for the sake of our professional engagement and modeling healthy relationships for our students that we make the effort to have caring professional relationships. Creating these kinds of relationships isn’t always easy. There are times where people reach out to me where it’s not convenient or maybe I’m having a bad day and I honestly don’t know if I can listen to someone else’s bad day. But, I do it anyway and I muster everything I’ve got to provide them with that support. And that is one of the major differences between people who create deeper relationships. The moment you choose to do it anyway means you’re invested. Some of my relationships don’t look the same. There are people I hear from once every six months. There are people I speak with several times a day. Sometimes I reach out to people randomly to tell them I’m thinking about them and wish them well. Sometimes I see someone once a year and we chat like we were never apart. The differences in these relationships don’t make them less deep or rich. They all serve their purpose. I wouldn’t go to all of them with my deepest fears and that’s okay. It’s about making sure that the people around us (both in person and virtually) feel supported and know that there is always someone there who has their back.

Related Teacher’s Aid Podcast
Teacher Isolation: The Elephant in the Room with Dr. Valerie King

The Importance of Feeling Valued

One of the consistent aspects of any positive climate and robust, supportive culture is the feeling of being valued. When you feel that you are valued there are other human-group feelings that accompany it: belonging, cooperation and collaboration, pride, all of which contribute back to the positive climate and culture of a building or organization.

The opposite is, of course, feeling dispensable or replaceable. This perception can be induced in a few ways:

Blatantly: “Do as instructed or we will find someone else who will.”
Message: It doesn’t matter if you agree with us or not, there are plenty of others just as qualified that can do what you do.
To change the narrative: “How can we help you be on board with what we are doing? What do you need from us?”

Implicitly: Ignoring individual strengths.
Message: By not recognizing what each individual brings to the table, we are implying that everyone brings the same thing and can be replaced with anyone else at any time.
To change the narrative: “I would like to support you in understanding your own individual value, and as a group, utilizing our individual strengths so we can be better as a whole. Our team would not have the same strengths without each individual that’s in this room.”

In the way we hire: “Offer them (the least amount that we can/change the benefits/adjust a benefit that we told them would be true). If they won’t take it we will just go on to find a candidate that will.”
Message: The devaluation of an individual in the hiring practices I’ve seen is a whole blog post in itself. From the moment a position is posted how you post that position, go through the hiring process, and offer the position says a great deal about how the organization runs and how it treats its people. If you devalue an employee from the get-go, they will likely not go into the position on a positive note. The same can be said for when an individual leaves. If a good person who resigns isn’t given the courtesy of being wished well and thanked for their hard work on their way out the door, regardless of the fact that they’re resigning, it says more about the organization than it does about the person leaving.
To change the narrative: Treat a new hire as though they are exactly the person you wanted for that position. Be excited that they are coming on board and spend more time celebrating their acceptance than calculating their cost.

I truly believe that we don’t get into the habit of devaluing people on purpose. I think that in running an organization (whether it’s at a district, school, or classroom level) we get so bogged down in the policy and procedure that we forget we are working with people who are human and have emotional needs. Regardless of if one believes that there should be so much emotion in the business of education, it’s difficult to ask educators at any level to go to work and care and love their students and then turn all emotion off when it comes to their own well-being and feeling valued. One of the strengths that educators as a whole bring to the table is the compassion and attention they pour into their jobs and asking them to turn that off causes a disconnect. 

Yet, there’s a personal responsibility as well

When it comes to climate and culture we all have a role in the way it looks in our organizations. Administration is not the only driver of climate and culture. Another aspect of being valued is understanding your value and exercising that knowledge. You can’t expect other people to value you if you do not embrace your value and presume that people will treat you with respect. Understanding your value is not boastful or conceited. You can understand what you bring to the table and still be humble and kind because people who have a good understanding of their strengths don’t need to be boastful, they just show their awesome in their actions, relentlessness, and accomplishments.

There many ways of understanding your value. There are strengths you bring in what you know and what you’ve learned. Content knowledge is helpful when expertise is needed on a topic in order to give a new initiative or project a deeper understanding. Having a deep understanding on a topic is definitely a value. And being in education, we all should get that knowledge is valuable.

There is another kind of strength that is valuable as well but takes time and deep reflection to develop, and that is the value you bring in the knowledge of yourself. Developing core beliefs, for example, is one way to understand what drives you and moderates your behavior. Discovering how you work within a team and the benefits you bring that other people might struggle with is another value. For example, I have discovered through working in teams that I excel at putting thoughts into action. Procedures, tasks, get it done attitude…that’s me. I am not and probably will never be the big idea person. That is why I work best when I collaborate. I can help others put their big ideas into action. Knowing this means that I am valuable to people when they don’t know how to move forward. Also, the ability to articulate my value to others in a way that is socially acceptable means that if I am in a situation where someone doesn’t know my strengths, they will be able to recognize them after we have worked together and I’m not expecting them to read my mind.

The feeling of being valued and the connected feelings of belonging and pride are not only ways to enhance climate and culture but also to keep educators engaged and supported. Being more intentional about the messages we send can change the way that educators feel regarding the organization and what they bring to the table. However, we all need to reflect and recognize our own value and know that we deserve the place at the table that we have earned.

The Things People Do When They Don’t Know You’re Watching

Since I’ve been in my current role, I have focused my efforts on what I have believed to be important supports for my department and the teachers believing that when I support my department they are better able to support teachers who then in turn are better equipped to support students. In the last couple of years we have clarified roles. We have worked on new policies and procedures. I’ve worked hard on creating trust and relationships and I believe that while we always have ways that we can grow, we have an amazing group of highly qualified, hardworking, tech people that do their jobs really, really well.

But that’s not even close to what I love best about them.

Our department is a little different than other departments in our district or even in other districts because the physical location of our office space is in the middle of the building between the middle and high schools. Unlike many other district level departments, we have students in our offices all the time. While sometimes they are in for actual technology assistance, many times they just come in to chat with my device manager and programmer.

Like, the teenagers. Come in. Just to talk.

It began a couple years ago when we started our student led Genius Bar (tech support). The GB students would come in and eventually began opening up with us; sometimes joking, sometimes telling us serious news. Then they began bringing other students in to grab a piece of candy and “say ‘hi’ to the tech ladies.” Each and every time, no matter how busy they are, my device manager and programmer will drop what they’re doing and listen to the students. They often have to scramble at the end of the day to get their work done because they took time out for the students. I’ve heard them tell the students how smart they are. I’ve watched them cry with the students when something bad happens. They work with the guidance counselors to get extra help for the students when necessary. Sometimes they hug them and hand them tissues and other times they high-five over things that to anyone else would seem like an innocuous accomplishment. I have seen it countless times. And while many might say this is how it’s supposed to be, realistically, how often is it that it’s not?

While I believe that relationships are not going to “fix” every issue you have with students, they certainly are the foundation for anything else that’s going help move a student forward. It’s definitely where we need to start. Students, especially ones in crisis, need at least one caring adult to believe in them when they have difficulty believing in themselves. For goodness sakes, I would hope at any given time students have more than one person doing this for them.

I sit back and watch the interactions in my department with a huge amount of pride. Yep, that’s our tech department. I’m so proud that we have been able to build a place where students feel comfortable to come and share their stories. And I feel a bit like if those “tech ladies” can do it, then anyone can.